Specifications include, but are not limited to: 32.1 FWFD Application Software and Technical Requirements 32.1.1 The vendor will review the FWFD’s requirements in the attached MS Excel spreadsheet labeled “Exhibit A – Requirements Traceability Matrix” and provide a description in the “Vendor Comments” field of how their product satisfies the requirement. 32.1.2 The following answer key should be used in the “Vendor Answer” column when responding to the functional and technical requirements which are included in the attached MS Excel Spreadsheet: Y = This feature is currently in production in another local government agency and is provided within the standard solution. U = The software’s user tools can be used to include this feature. (Please explain.) P = The system does not completely meet the criteria as described - only partial compliance will be provided. (Please explain.) C = Customization would be required at an additional cost. N = This feature is not provided. R = Functionality provided in query or report. V = Available in next version of the software – Please provide a product roadmap documenting the available schedule. 32.1.3 The vendor will attach and include the updated MS Excel spreadsheet of requirements and responses in their RFP response. 32.2 Technical Architecture 32.2.1 FWFD team members are seeking to understand the optimal hardware, network database and any other related components involved in your configuration for the system. 32.2.1.1 Provide a sample diagram of system components including integration of mobile devices with servers and workflows of inspection routes. This shall servers, databases, firewalls, and if a hosted solution, a sample of design of the hosted solution. 32.3 Maintenance and Support 32.3.1 Maintenance Program 32.3.1.1 Describe your maintenance model for the proposed system. 32.3.1.2 Describe your standard warranty for all software and services associated with the implementation of your system. 32.3.1.3 Describe support options, including 24 x 7 availability including hardware and software support