5.1 Designate a single Point of Contact as the primary engagement contact to liaise between Contractor and City’s personnel. 5.2 Provide prompt and timely responses within two (2) working days of inquiries and requests. 5.3 Provide and fulfill all orders, including, but not limited to support, new purchases, or any other related product and service. 5.4 Provide separate portals for the different departments in the City so that the separate departments can manage their licenses separately. 5.5 As needed, provide a portfolio report listing the City’s current products and/or related entitlements held by the manufacturer/producer within five (5) working days of the request. The report shall, at a minimum and as applicable, include data for: • License Name/type • Product Edition/Version • License Count • Price • Purchase Date • Term Dates
