B. SERVICE REQUIREMENTS The Contractor shall1. Be available for all electrical work required by the City of Georgetown Water Services Division, excluding electrical services for professional office settings for locations. The City reserves the right to add or remove locations to the resulting contract. 2. Have an organization proficient in carrying out multiple interior and exterior projects for emergency and nonemergency calls. 3. Respond to non-emergency work requests within 48 hours. 4. Answer emergency calls within the hour and be on location within 2.5 hours. 5. Maintain an inventory of 85% essential or emergency replacement parts for this scope of work. This requirement will not include medium/high voltage electrical switchgear and apparatuses as well as variable frequency drives (VFD). 6. Contact the City's point of contact when major components need replacement. A major component shall be any single item or part that exceeds $3,000 in cost. 7. Notify the City's point of contact of any lead times longer than thirty (30) days. 8. All parts shall be in new and unused condition unless otherwise agreed upon by the City's designated point of contact.
