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Mystery Rider and Quality Assurance Program


Location
Texas
Publication Date
07/11/2019 03:19 PM EDT
Closing Date
08/09/2019 10:00 AM EDT
Issuing Organization
Dallas Area Rapid Transit (DART)
Solicitation Number
Description

Specifications include, but are not limited to: This Statement of Work (SOW) describes the requirements for providing a consulting service to create and execute a Mystery Ride Program for Quality Assurance (QA) and Assessment Service within DART Operations. The Consultant shall also trial test the program and provide analytical feedback to the Agency; DART requires consulting, culture diagnostic and testing calibration, and analysis services of a Mystery Rider Assessments program. This trail test should last for a 3 to 6-month period as described in this document. a. Consulting: The Contractor should be available to provide expert advice for developing a survey tool and process to measure employee performance on compliance inclusive of service delivery and customer service.

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