1) Successful Respondent shall provide Software Maintenance and Technical Support Services as defined in this RFO for all the Licensed Software. Software Maintenance and Technical Support Services includes, but is not limited to, the following: telephone and on-line support, Error Corrections, Software Updates, Software Upgrades, Software Patches/Fixes, Software Enhancements/Releases, extensions, latest features, performance improvements, and Licensed Software Documentation applicable to and/or necessitated as a result of Services delivered under the Contract. 2) Successful Respondent shall provide qualified personnel to be available to CPA by telephone, email, or website for the reporting of problems or issues with the Licensed Software or Software Maintenance and Technical Support Services. All Software Maintenance and Technical Support Services must be unlimited during the term of the Contract.
