Specifications include, but are not limited to: a. Operating all services to the levels and standards required as described in this RFP as well as any additional service added to this contract by the County; b. Providing drivers, maintenance, supervisory, and administrative personnel; c. Establishing all employment policies relative to Contractor’s personnel; d. Establishing a complaint response policy; e. Providing a disaster recovery plan - A written disaster recovery plan to be used in the event of a fire or any other disaster. This disaster recovery plan should include off-site storage or backup information. f. Developing driver training and testing programs; g. Developing administrative, safety and security procedures, performance statistics, and financial records; h. Developing methods to maximize service efficiency and reliability.