Specifications include, but are not limited to: Keys – following HHS procedures, the vendor will cut keys onsite or in the shop depending on the agencies request. The vendor will deliver or mail keys to the agency. ; Installing Locks/Rekey, Cores and Closers – per customer requests and following HHS procedures, the vendor shall install locks, cores, and closers, and key cylinders. When directed, locks and cores that have been removed will be returned to HHS and may be reused. B. Installations of interior and exterior keypads- per customers request. C. Door Repairs – respond to requests for door repairs to include parts replacements, adjustments and complete replacement of frame and door. D. Emergency Response – the vendor shall be available 24/7 to respond on-site to emergency requests within one (1) hour.