Specifications include, but are not limited to: 4.1 ISP shall provide 1 Gbps Internet Service, full duplex transmission over an industry standard IEEE 802.3 fiber interface at the Northeast Campus, the Northwest Campus, the South Campus and the Southeast Campus. 4.2 TCCD owns the 64.28.240.0/20 scope of static IP addresses. ISP must support the TCCD owned IP range. 4.3 ISP shall provide a minimum mean time to restore of 4 hours for electronics and 6 hours for cable issues. 4.4 ISP shall guarantee monthly average uptime to be greater than 98% in the SLA. 4.5 ISP shall provide both telephone and internet support access to open tickets for outages. 5.1 ISP must be a company normally engaged in providing Internet services. 5.2 ISP is to include with the proposal the qualifications to meet RFP Scope of Work inter terms of past and current experience. Focus on experience in providing Internet services to the college/university market. List all colleges/universities with which your firm does business in the State of Texas as an ISP. State the length of time your firm has been providing Internet services. 5.3 ISP is to provide a minimum of three (3) references, preferably in a higher education computing environment.