Specifications include, but are not limited to: a. The vendor shall be capable of providing customized programming for unique SHSU needs. b. The system shall have a customizable and brandable user interface (GUI). c. The system shall incorporate facilities help desk support through telephone, email, chat, etc. d. The system shall have customizable Key Performance Indicators (KPI’s). e. The system shall allow for the addition of new services as they become available. f. The system shall provide a separate and fully functional test environment. 1. The test environment shall be capable of being refreshed with current data upon request. g. If the system is cloud based, should the University ever sever the relationship with the vendor, the vendor shall provide a copy of the University’s data in a format that is acceptable and usable by the University. h. The vendor shall import historical data from SHSU’s legacy CMMS system(s) System Specifications a. If locally hosted, the operating system shall be either. 1. SQL Server 2016 or above or 2. Linux Version 7 or above b. The database shall be a modern relational database management system. c. If cloud based, the vendor shall supply a completed HECVAT document. d. The system shall be compatible with all major web browsers. e. The system shall have appropriate level of Disaster Recovery and Business Continuity in place. Security and Authentication a. The system shall support access through single sign on b. The system shall support authentication by SHSU c. SHSU will pass cleared authentication back to the system d. If the system is on premise, it shall use LDAP authentication e. If the system is Cloud based, it shall utilize CAS or Shibboleth for authentication f. The system will not have its own separate login and authentication g. Web based systems shall support TLS 1.2 or above encryption h. The system shall support role based levels of access, controlled by a local administrator i. The system shall provide means for secure third-party access to continual service providers