Specifications include, but are not limited to: 1. Shall be able to provide specified services twenty-four hours a day, three hundred and sixty-five days per year, on an as needed basis. 2. Will receive work order requests by phone and must respond within 30 minutes of a call being placed by the Utilities Department. 3. Must be on site within two hours of a receipt of work order of a request for services. 4. Shall begin spill response and/or remediation within two hours of arrival on site unless otherwise approved by Utilities Department. 5. Must have a sufficient number of certified/trained personnel to fulfill work demands. 6. Will have the capability and capacity to respond to on-site, highway, in water, or on shoreline incidents.