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Compuware Software Maintenance and Related Services


Location
Texas
Publication Date
03/26/2020 11:50 AM EDT
Closing Date
04/16/2020 03:00 PM EDT
Issuing Organization
State of Texas - Comptroller of Public Accounts
Solicitation Number
Description

Specifications include, but are not limited to: 1) Successful Respondent shall provide Software Maintenance and Technical Support as defined in this RFO for all of the Licensed Software. Software Maintenance and Technical Support includes, but is not limited to, the following: telephone and on-line support, Error Corrections, Software Updates, Software Upgrades, Software Patches/Fixes, Software Enhancements/Releases, extensions, latest features, performance improvements, Licensed Software Documentation, and technical library CD series, if applicable. 2) Successful Respondent shall provide qualified personnel to be available to CPA by telephone, email, or website for the reporting of problems or issues with the Licensed Software or Software Maintenance and Technical Support. All Software Maintenance and Technical Support must be unlimited during the term of the Contract. 3) Successful Respondent shall provide a help-desk toll-free telephone number, email, or website for the reporting of problems or issues with the Licensed Software. Successful Respondent shall provide support twenty-four (24) hours per day seven (7) day a week. Successful Respondent shall allow a maximum of ten (10) authorized CPA contacts to report problems or issues to Successful Respondent’s help-desk. Upon request of Successful Respondent, CPA will provide the list of authorized support staff

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