Specifications include, but are not limited to: Contractor to provide full service Collections including at a minimum: Collections Process Capabilities: Contractor must posses the process, staffing and technical capabilities to maintan compliance with all terms found in Appendix A. Agreement, Section B. SPECIFICATIONS FOR COLLECTIONS. Contractor will be expected to ensure all accounts are up to date and reflect the amount actually past due. Once a delinquency has been paid, Contractor will need to be able to return the account back to TTUHSC. Before Contractor’s personel informs the borrower/debtor that their debt is paid in full, they will need to be able to ensure the entire principal, interest, penalties, and collection fees have been recovered in full. Contractor will need to be able to provide borrower/debtor a printed statement of their account when requested. The monthly statements will contain the TTUHSC ID as identifier combined with loan number or billing code and not the individual’s social security number. Contractor should be able to inform and refer accounts back to TTUHSC that have provided Notice of Bankruptcy or any settlement offer prior to borrower/debtor acceptance. Contractor must also be able to notify TTUHSC, with full explanation, when overpayments are made.