Specifications include, but are not limited to: 3.3 Account Management Services The selected Respondent(s) will provide a dedicated and responsive account management team that are adaptive in addressing the evolving needs of each Member. The Member’s chosen service provider will provide the following account management services: 1. Dedicated account team: • Dedicated Account Manager • Dedicated Cisco Smart Net Specialist(s) • Prioritized list of account team members who will be contacted in the event of an outage 2. Account services including: • Contract management, renewals, and migrations • Issue tracking and resolutions • Contract expiration alerts at 90 days prior to the expiration, with follow ups 60 and 30 days prior to contract expiration. The 30 day notice ideally contains a calendar invitation tied to the renewal date. • Additional reporting as requested 3. A secure portal listing items (hardware and software) and Smart Net Total Care Service information about each item. The portal may be a custom solution provided by the firm of the firm may use the Cisco portal. If the firm develops a custom portal, it should present at least the same items as are presented in the Cisco portal.