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CareLink Collection Agencies


Location
Texas
Publication Date
08/12/2019 07:31 AM EDT
Closing Date
09/05/2019 03:00 PM EDT
Issuing Organization
University Health System
Solicitation Number
Description

Business Requirements 1) Act as a part of University Health System “extended business office” and address all patient complaints received in a thorough and responsive manner. Agency must be committed to quality improvements and be willing to make changes involving procedures or personnel assigned to this project. 2) Suspend collection efforts on patient’s accounts deemed by administration as sensitive. Accounts are to be returned to University Health System. The accounts must be noted as returned by vendor and closed as specified within one business day of receipt of request. 3) Accounts with liens or where an attorney has identified themselves as representing the patient’s behalf of any ongoing settlements proceedings must be coordinated with University Health System Legal Services department. 4) Agency must be bonded and insured. 5) Must handle customer information in accordance with the Federal Trade Commission (FTC) – Fair and Accurate Credit Transaction Act (FACTA) ruling(s). The vendor will be solely responsible for any damages, penalties, and fees resulting from failure to properly handle or dispose of any consumer information obtained for a University Health System account.

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