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Burial & Interment Services


Delivery Location
TX, USA
Publication Date
06/12/2018 11:34 AM EDT
Closing Date
06/28/2018 03:00 AM EDT
Issuing Organization
City of Austin
Solicitation Number
Description

Specifications include, but are not limited to: The City of Austin (City) seeks to establish a Contract with a qualified Contractor to provide burial and interment services on an as-needed basis. 1.1 Ensure all five of the City cemeteries are treated with equal care and each is a well-maintained, dedicated burial place. Each cemetery should be a place where the Austin community feels welcome to visit and gather, to respectfully celebrate life, to make connections with family, friends and predecessors, and to celebrate culture and history. 1.2 Ensure burial management regards the City’s cemeteries as important historic sites and cultural landscapes in keeping with national best practices that recognize the value of a city’s burial grounds for citizens, scholars, decedents, and tourists who visit Austin. 1.3 Ensure cemetery spaces are well maintained, utilizing applicable industry standards and best practices, to promote optimally healthy turf, trees, and plant life, and ensure such activities are conducted in a safe, clean, and environmentally friendly manner. 1.4 Ensure and coordinate daily interment and burial operations in an efficient and professional manner that results in quality service delivery, protects public safety, minimizes adverse impact or destruction to public and private property, and minimizes distraction from the cemetery serving as a respectful place of remembrance. 1.5 Ensure proper administrative and operational policies and procedures are established to achieve and maintain:  professional and operational efficiency;  trained and/or certified personnel;  high-quality customer service and timely complaints resolution;  effective business and accounts management; and  employee and public safety, and adherence to applicable risk management standards. 1.6 Ensure best practices in maintaining the public’s trust, including a high standard of ethical, equitable, and non-discriminatory practices, as well as implementation of management and operational practices that ensure public access to burial sites and transparency in public information and business communications. Provide excellent service to customers in a respectful and consistent manner.

Source
https://www.austintexas.gov/financeonline/account_services/solicitation/solicitation_details.cfm?sid=125088 (opens in a new window)

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