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BPO for UCaaS Strategy Services


Location
Texas
Publication Date
09/15/2020 08:44 AM EDT
Closing Date
09/24/2020 03:00 PM EDT
Issuing Organization
Dallas Area Rapid Transit (DART)
Solicitation Number
Description

Specifications include, but are not limited to: 1. A background assessment of the existing system as it relates to telephony, customer service contact center, network, and carrier services through interviews and, where appropriate, testing of the current conditions including existing network infrastructure. Interviews with staff to determine phone system functionality requirements are mandatory. 2. Work with our team to examine the technical debt of our current telephony infrastructure. 3. An analysis and description of potential UCaaS options and potential impacts on DART based on the assessment. 4. Gain agreement on overall design and strategy that meets DART’s project scope. 5. Development of budgetary estimates. DART’s Telephone System Needs Assessment, RFP for future UCaaS procurement and Implementation Services. 6. In consultation with DART Information Technology staff, develop a recommended solution that includes: UCaaS requirements, detailed hardware and software specifications, a project budget, project timeline, and expected outcomes. 7. A written summary report documenting the process and recommendations is mandatory

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