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After Discharge Communication Program

Publication Date
10/10/2018 04:18 PM EDT
Closing Date
11/06/2018 05:00 PM EST
Issuing Organization
University of Texas - MD Anderson Cancer Center
Solicitation Number

Specifications include, but are not limited to: MD Anderson is seeking a business partner to enhance patient experience by implementing an after hospital discharge communication program to decrease the unplanned readmission rate and increase patient satisfaction scores. Post discharge calls easily identify gaps in the discharge process and barriers that patients face post discharge. The goal is for MD Anderson, in conjunction with a selected vendor, to implement an Automated Phone Call to reach to 100% of our discharged patients (Inpatient, Observation, and Emergency Department (ED)) and other services explained in the scope of work. The Automated Phone Call will inquire about specific matters for every discharged patients within 24 hours of discharge to ensure that the patients have transitioned home safely. Domestic calls to discharged patients from various departments including, but not limited to, Inpatient Nursing Units, Observation Unit, and Emergency Department.

http://www.txsmartbuy.com/sp/AIS-ADM-00713-RFP (opens in a new window)

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