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Basic Information

Reference Number

0000232753

Issuing Organization

City of Cedar Park

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP # 02-014-220-JW-110

Title

Constituent Relationship Management System (CRMS)

Source ID

PU.AG.USA.1921.C890876

Details

Location

United States, Texas, Williamson County

Purchase Type

Term: 07/31/2020 12:00 AM CDT - 07/31/2025 12:00 AM CDT

Piggyback Contract

Description

The City of Cedar Park is requesting proposals from qualified vendors (hereinafter referred to as “Proposer(s)”) for a cloud based SaaS Constituent Relationship Management System (CRMS) that will deliver a transformative resident relationship management for the City of Cedar Park. The City wants the selected Proposer to not only implement the CRMS, but more importantly to deliver a suite of comprehensive services that align with the City’s vision to provide a truly innovative, transformative resident experience when they interact with the City.

Dates

Publication

02/20/2020 03:04 PM CST

Question Acceptance Deadline

03/20/2020 12:00 AM CDT

Questions are submitted online

Closing DateA - Previous Addendum

04/10/2020 02:00 PM CDT

Contact Information

Karin Springerley

512-401-5162

Karin.Springerley@cedarparktexas.gov

Buyer Preferences, Guidelines & Requirements

General Requirements

- FOB Destination

- Installation Required

- Training Required

- Warranty Information Required

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

All responses to this RFP shall be submitted on the attached response forms. Proposals must be received at City of Cedar Park Finance Office at or before 2:00 P.M. CT on April 3, 2020. Each Proposal must be properly identified with the subject title and date and time due. One (1) original and three (3) copies of the Proposal shall be submitted BOTH in written, hard-copy format, and one (1) copy in electronic format on a USB drive, and delivered in a sealed envelope via mail, courier service, or hand delivery.