Specifications include, but are not limited to: The Contractor shall provide the following public WIFI and public data network maintenance and support services: 3.1.1 TAC (Technical Assistance Center) Access 3.1.1.1 Provide 24/7 priority access to Aruba’s and Palo Alto’s TAC to quickly address any HAS support issues. 3.1.2 Advanced Hardware Replacement – Aruba WIFI and Palo Alto Components only 3.1.2.1 Ship any replacement components for next business day delivery. Stock spares locally for mobility access controllers, appliances, access points, and antennas. 3.1.3 The Contractor shall provide a list of critical components and its advance replacement parts loaners to support the Public WIFI network while the failed component(s) is being repaired. 3.1.4 Software Releases 3.1.4.1 Provide and install applicable software updates, including minor updates and major feature releases, to the HAS Aruba Public WIFI system in order to ensure peak performance and reliable WIFI service. 3.1.4.2 Provide and install applicable software updates, including minor updates and major feature releases, to the HAS VMWARE and Veeam Backup Public WIFI virtualization infrastructure in order to ensure peak performance and reliable WIFI service. 3.1.4.3 Provide and install applicable firmware/bios updates to the HAS VMWARE and Veeam Public WIFI virtualization infrastructure in order to ensure peak performance and reliable WIFI service.
