a. Proposals from a qualified Vendor to provide Utility Bill insert printing and mailing services. The service shall include but is not limited to data processing, printing, and mailing utility bills and inserts, delinquent notices, and final bills. b. The City expects to transmit data electronically. The Vendor is expected to acknowledge receipt of the data, and to print and mail bills within 24 hours of receipt. The Vendor should report non-certified addresses to the City for correction in future billings. c. The City’s CIS/Billing software is Incode 9. The type of files that will be exported are as follows: XML. d. Utility statements shall be on 8.5x11 perforated paper with customer remittance, folded and inserted into a white double window #10 envelope with black ink, postage and processing shall also be provided. • Pricing for additional printing options should be provided. Include costs for color printing, #9 single window return envelope, along with all processing and associated fees. e. Supplemental inserts shall be available as either single or double sided, full color, on glossy paper to be mailed as requested by the City when needed with utility billing statements. f. Statements shall have customizable sections for the City to communicate important messages to customers.
