Requirements The Vendor shall provide the following services and meet or exceed all requirements listed in this section. All quantities are estimates only and orders will be placed on an “as-needed” basis. Our expectations include: • Postage at the lowest qualified postal rate • Perforated bill for return stub • Bar code and/or optical scan line on return stub • Selectively insert return envelopes and other inserts (return envelopes would be inserted except for customers who pay by direct bank draft, approx. 12-15%) • 24-hour turnaround for bills • Bills printed in black, blue & red ink (City of Allen logo can be found online but final proof will be provided to winning proposal) • Accept PDF file for printing bills • Ability to print standard message on back of bills • Ability to print multiple page bills (however, less than 1% of our bills will be multiple pages) • Provide facility location where our bills would be printed and your backup plan in the event of a problem at the primary facility • Provide dedicated account representatives that holds 8AM-5PM office hours. • Respond to inquiries within the same day • Provide monthly performance reports detailing productions statistics and summarizes any issues that were encountered • Ability for “paperless billing” during the term of the contract at the City of Allen’s request A. General Services and Requirements • Provide security of information and supervision from start to finish. • City of Allen volume estimates Be able to handle high volume production on a daily basis from 2,000 bills and up to 9,000 bills on occasion
