Contractor’s Responsibilities A. Sewing, Embroidery, and Alteration Services 1. The Contractor shall provide emblem sewing (including attaching and removing patches, embroidered name strips, etc.) 2. The Contractor shall attach emblems, patches, and embroidered name strips as requested or according to given specifications. 3. Emblems, patches, and name stripes are to be provided by the City or the Contractor and sewn on by the Contractor for all City of Austin patches, emblems, and name strips. B. Return and Exchange 1. If the City deems it necessary to return or exchange items purchased under this contract within thirty (30) calendar days of receipt, the Contractor shall permit return or exchange at no additional charge. 2. There shall be no restocking or freight charge to the City for the return or exchange of any garment purchased. 3. If there is a difference in the price of the items exchanged, the Contractor shall invoice the City for the difference or provide the City with credit. 4. The Contractor shall issue credit for any merchandise returned in good condition or received by the City damaged within thirty (30) calendar days after receipt of goods without any restocking or handling charges. 5. The Contractor shall guarantee the exchange of ill-fitting items within ten (10) business days of notification. 6. Garments with patches and/or embroidery will only be returned or exchanged if the Contractor has provided incorrect or damaged goods. C. Samples, Certification, and Test Requirements 1. The Contractor shall submit a sample of each item requested at no cost to the City. 2. The Contractor shall provide samples within five (5) business days of offer submittal or notification by the City.
