Transportation Network Company (TNC) Services Vendors must demonstrate the capability to provide app-based or digital transportation solutions for passengers, including: On-demand and scheduled ride-hailing services for individuals or groups. Services for general public use, students, senior citizens, individuals with disabilities, and agency staff. Options for curb-to-curb, door-to-door, and dynamic route capabilities. Rider safety protocols, including background checks for drivers, real-time vehicle tracking, and incident reporting. Integration with participating agency platforms or systems, where applicable. ADA-compliant service offerings and accessible vehicles as required by law. Fixed-route Transportation Services Vendors may offer comprehensive fixed-route or circulator transit services, including: Route planning, design, and implementation based on agency needs. Daily or scheduled transportation on designated routes, including shuttles, circulators, and inter-campus or inter-facility services. Coordination with municipal or regional transit systems to provide first-mile/last-mile solutions. Operation of agency-owned or contractor-supplied vehicles, including fuel, maintenance, and insurance options. Provision of dispatching, driver management, safety oversight, and ridership analytics. Vehicles and Equipment l vendors must supply or operate vehicles that: Comply with all local, state, and federal regulatory requirements. Include options for hybrid, electric, low-emission, or alternative fuel vehicles where available. Are maintained to industry standards and undergo routine inspections. Include GPS tracking, mobile connectivity, and passenger safety features. Technology Integration Vendors should offer technology platforms or APIs for: Scheduling, dispatching, and rider communication. Real-time vehicle location tracking and estimated arrival times. Usage data reporting, invoicing, and performance metrics. Secure payment and cost-allocation options for participating entities. Program Support and Customer Service Vendors must provide: Dedicated account management and technical support for participating agencies. Training for agency staff on using transportation systems and administrative portals. Multilingual rider support and accessibility accommodations. Detailed monthly reporting including ridership statistics, service reliability, and compliance.
