A. Towing Services 1. Arrival at scene of all calls for service within 30 minutes. 2. Towing, removal, and retrieval of the below to be performed on primary and secondary roadways, and off-road areas in all types of environmental and physical conditions: a. Tow vehicles under 10,001 lbs. GVW b. Tow vehicles between 10,001 and 26,000 lbs. GVW c. Tow vehicles over 26,000 lbs. GVW d. Tow large tractor rigs e. Tow motorcycles f. Tow trailers g. Winch vehicles h. Upright rollovers 3. Remove all debris from scene of vehicular accidents. 4. Recipient shall establish an alcohol and drug testing policy for towing operators in compliance with Sec. 2308.158 of the Texas Occupations Code. B. Vehicle Storage Vehicle storage services to be provided as follows: 1. Maintain knowledge of and comply with all federal, state and city laws and ordinances that pertain to the operation of the VSF. 2. Be knowledgeable of applicable laws relating to vehicle titles and the language of court orders. 3. Be knowledgeable of all laws and procedures that pertain to the storage, release and sale of stored vehicles. 4. Provide fenced and secure storage for a minimum average of 30 vehicles. 5. Segregate all City of Helotes vehicles from all other vehicles, and vehicles are to be fully accessible. All vehicles impounded under the authority of the City of Helotes are to be fully accessible to all authorized personnel employed by the City. 6. Impound vehicles twenty-four (24) hours a day, seven (7) days a week. 7. Provide the Helotes Police Department access to the VSF at all times. 8. Send proper notices in compliance with all laws by certified mail to owners and/or lien holders, as required, of said vehicles within five (5) days of receiving the vehicle at the VSF.
