The intended outcomes of this initiative include streamlining the ticket purchasing process, enhancing customer service, and strengthening the department’s ability to effectively manage and grow ticket sales. PVAMU is requesting information regarding Ticketing Platform Services, which should address the following areas: 1. Identification of potential providers currently offering ticketing platform services within the industry. Responses from qualified firms will be reviewed upon receipt of RFI submissions. 2. System components that must be considered to ensure a comprehensive solution is documented, planned, solicited, and awarded through a potential contract. 3. Required system integrations that are necessary to deploy a robust platform that supports the diverse needs of PVAMU’s staff, faculty, and students. 4. Industry standards and relevant experience of potential respondents. 5. Technical standards and best practices applicable to ticketing platform services. 6. Data privacy and security protocols, including compliance with Payment Card Industry Data Security Standards (PCI DSS). 7. System features such as customizable reporting and dashboards for ticket sales, attendance, access, revenue, and customer engagement, with export capabilities in formats including Excel, Portable Document Format (PDF) and Comma-separated values (CSV). 8. Identification of the licenses, certifications, or professional qualifications required of potential responden
