Specifications include, but are not limited to:The contract is intended to provide complete full preventive maintenance and repair for existing and new ESS equipment, security network infrastructure, door access control systems and video imaging systems, closed circuit television and other entryway functions. The Contractor shall provide all supervision, labor, administrative support, materials, tools, parts, supplies, equipment and transportation necessary to perform all maintenance and repair services, preventive maintenance, modification and installation of new ESS components. In addition, contractor shall provide documentation and reporting of monthly PM activity and payment of yearly camera license fees. The scope of services includes routine and preventive maintenance (PM), immediate response to service calls and designated system administrative functions. New ESS components brought online during the duration of the contract will be maintained under this ESS maintenance contract. The ESS Contractor will coordinate with the system integrator involved in any new component implementation to insure that any project related warranty and contractual service on new hardware/software remains in force. Maintenance is to include, but is not limited to: Monthly functional verification, cleaning, alignment, configuration, and adjustment of all installed components to provide proper, efficient operation of the system. Technical support for the security network hardware, consisting of, but not limited to routers, switches, patch panels, cable infrastructure, including fiber and wireless. Manage storage devices, to include any proprietary storage devices associated with security hardware to ensure operability. Reset/replace malfunctioning devices, inspect network hardware and pathways as required. Maintain network speed and viability and replace malfunctioning devices. Ensure critical network security updates are applied monthly. Regular review and management of firewall, virus, and spyware protection tools. Maintain software licensing as required by the manufacturer. (Maintain the most current version available from the manufacturer).
