Specifications include, but are not limited to: The University of Texas System Administration (University) is seeking a telehealth partner to augment the professional behavioral health services offered by individual UT institutions to students. Contractor will provide remote telehealth professional counseling services, including consultation, diagnosis (when indicated), treatment, and referral services for behavioral health issues via platforms such as video, phone, and chat. Current service offerings vary across the institutions. Services provided by Contractor will need to be delivered as an integrated and coordinated extension of the institutions’ existing services. A. Contractor will provide 24/7/365 access to a customizable telehealth platform via web, phone, and/or mobile device. A mobile app that is free to student users is required. The platform must allow HIPAA Business Associate Agreement (BAA) compliant video communications between a provider and a student. B. Contractor will provide eligible students with access to 24/7/365 on-demand behavioral health intervention (e.g., single session consultation/therapy). These ondemand sessions are intended to be of short duration via web or mobile device application, including a chat platform. Student eligibility will be determined by Participating Institution. C. Contractor will provide eligible students with access to short-term, ongoing, appointment-based sessions with the same clinician via a videoconferencing platform. D. All treatment, counseling, and interventions should be delivered by a clinician with at least a master’s degree. E. Contractor is responsible for ensuring all behavioral health services that require a diagnosis be provided by a licensed mental health professional. Services that do not require a diagnosis may be provided by a counselor supervised by an appropriately licensed clinician. F. Clinicians are required to maintain private workspaces to assure HIPAA privacy and freedom from controllable distractions. G. Clinicians are expected to provide acceptable continuity of care for students, including follow-up appointment communication and providing referrals to other qualified clinicians within the student’s community when necessitated for long-term care or by the level of care required.
