2.1.1. Identify, analyze, and customize a comprehensive default management strategy. 2.1.2. Provide life of loan services for student borrowers, from enrollment through repayment 2.1.3. Resolve student loan delinquencies and return them to good standing. 2.1.4. Maintain a cohort default rate less than 15% for Dallas College. 2.1.5. Utilize a web-based Default Management Tool. 2.1.6. On-site default aversion training. 2.1.7. Dedicated toll-free number for Dallas College. 2.1.8. Provide Call Center Services for borrowers with delinquent loans and bilingual agents. 2.1.9. Provide in-person and web-based Financial Literacy training . 2.1.10 Assist with challenging draft cohort data and the draft cohort default rate published by the U.S. Department of Education, if required. 2.1.11. Prepare customized reports as identified by Dallas College. 2.1.12. Provide specialized calling programs and mail/email campaigns designed to address default prevention goals. 2.1.13. Enhance skip-tracing. 2.1.14. Reconnect with previously resolved borrowers if they become delinquent again. 2.1.15. Provide transparent calculations of forecasted CDR rates and provide monthly feedback via user-friendly format. 2.1.16. Refer students to a designated point of contact if they express an interest in returning to Dallas College. 2.1.17. Communicate changes in staff and point of contact(s) in a timely manner. 2.1.18. Communicate any changes in the Default Management Tool and training content/materials in a timely manner. 0 2.1.19. Provide early intervention grace counseling prior to students entering repayment and monthly feedback via user-friendly format. 2.1.20. Provide technical and user support for aversion, training, financial literacy content, and provide access to a company portal. 2.1.21. Work closely with servicers to fully capture their policies and procedures for delinquency resolution. 2.1.22. Three-way conference calling between borrower and servicer. 2.1.23. Assist borrowers with deferment and forbearance processing. 2.1.24. Provide resolved borrowers with complimentary online financial literacy courses, such as Budgeting and Credit History. 2.1.25. Communicate any changes in training content/materials in a timely manner. 2.1.26. Provide promotional collateral, i.e., stickers with contact info, bookmarks, trifold brochures. 2.1.27. Provide loan summary letters.
