Specifications include, but are not limited to: HHSC PCS is seeking competitive bids to establish contract(s) for Send Word Now: EAS Standard Annual Maintenance. The required services to be provided are annual maintenance Send Word Now Software-EAS Standard Annual Maintenance. Send Word Now notification software is part of the On Solve Critical Communications helps organizations prepare for, respond to and recover from critical events and streamline everyday business communications. Their intuitive platform makes it easy to send messages to the people who need it by sending alerts to multiple channels and from any location. a) The HHS Agency Contract Manager or designee will monitor all work performed which shall be in accordance with this Contract, local codes and ordinances and any other authority having lawful jurisdiction and shall periodically communicate with the Contractor via telephone, email, and conduct on-site visits to address questions, concerns or progress. b) It is important that the Contractor performs all duties and requirements as stated. Failure to do so may result in termination of the Contract. c) All services and deliverables must meet or exceed the required levels of performance specified in this Solicitation. d) Contractor will be notified by the HHS Agency Contract Manager or designee in writing to correct any service or portion of a service. The Contractor shall take immediate action to correct the service or portion of a service at no additional cost to the HHS Agency. The Contractor shall notify the HHS Agency Contract Manager or designee upon completion for HHS Agency inspection and acceptance, as applicable.
