Specifications include, but are not limited to: • Platform security approval, implementation and testing; - Well controlled testing of platform updates in non-productive environment; • Single-Sign-On setup; • Transition and implementation assistance; • Maintain cloud-based platform with 24/7 availability; • Provide strict enforcement of study and Institution budgets; • Provide reporting abilities:; - On-demand and periodic reports,; - Formats compatible with ERP upload and presentation.; • Provide Cardholder support; • Provide Institutional technical support; • Provide cards (custom branding ability preferred); • Support UTD's platform administrators in maintaining high levels of customer service, responsiveness, and compliance in day-to-day research participant payment operations institution-wide.
