Specifications include, but are not limited to: The City of Temple, TX (City) is seeking proposals from qualified firms to establish annual contracts to provide promotional items and apparel. The City intends to purchase promotional items, stuff-we-all-get (SWAG), screen printed apparel, embroidered apparel/items, and other related items. a. Vendor shall provide a broad line of products that appeal to a diverse population with a wide price range for individual departments to choose from for the purpose of promoting the City. b. Vendor shall maintain product catalogs and website with an up-to-date manufactured goods selection and information. Vendors shall have an online ordering website with the ability to accept Purchase Orders (PO) and City credit cards (Pcard). Vendors shall also accept orders called in by phone and paid with POs or Pcards. c. Vendor shall support the individual departments with quality customer service; offer innovative product suggestions; produce pricing quotes; complete follow up on the project at hand; coordinate with the Communications & Marketing (C&M) department; and ensure on-time delivery of products. Samples may be provided upon request at no cost to the City. d. The City prefers to have designated account representatives who are familiar with the City’s graphic standards and will assist the City departments with orders. The vendor must promptly notify the City’s contract administrator of any changes to the account representatives. e. Vendor shall ensure and inspect quality of merchandise and artwork before product is delivered. All products shall be delivered to the designated office that places the order. f. Vendor shall honor all manufacturer warranties and be responsible for replacement and shipping costs on defective and/or inferior products.
