Equipment List a. QIAxcel Connect [S/N 50490] Fragment Analyzer Annual Full-Service Plan must include: a. Service and preventative maintenance for the timeframe of the contract execution date to ensure continued coverage of warranty periods with available renewals for an additional four (4) 1-year periods. b. Unlimited on-site Field Services for QLAxcel Connect • All replacement parts, labor and travel expenses are included. • Software updates included. c. Unlimited Technical Support d. One (1) Preventative Maintenance visit including all Preventative Maintenance supplies per instrument per year. Customer remedial maintenance will be as follow: • Provide telephone support in order to assess the malfunction and if possible, provide corrective solution. • Make commercially reasonable efforts to provide customer on-site remedial maintenance within forty-eight (48) hours of DSHS request. All parts will be furnished on an exchange basis and will be new standard, equivalent refurbished parts, or parts of equivalent quality. e. Vendor must directly perform service and maintenance. Due to the critical public health nature of this equipment, subcontracting is not allowed.
