Bodies offered shall be current year models, unless otherwise specified and defined by the City. These models must consist of NewWay and Petersen standard factory configurations and be approved by a City representative. Vendors shall provide documentation outlining the specifications of each body type, including weight capacity, dimensions, and material quality, as well as any additional features or customization options available. Repair and maintenance services shall include routine inspections, diagnostics, replacement of parts, and necessary repairs to ensure optimal functionality and compliance with safety standards. Vendors must maintain a stock of common replacement parts to minimize downtime during repairs and provide a timeline for the completion of repair services. All service and repairs must adhere to manufacturer specifications and industry best practices to ensure warranty compliance and longevity of equipment. Vendors shall provide training for City personnel on the proper operation and maintenance of the NewWay Refuse Bodies and Petersen Brush Truck Bodies as requested by the City. Standard repair services must be responded to within two (2) business days, with services beginning within five (5) business days of request, and each will require a quote for estimated costs. Emergency repair services must be available, with a response time of no more than 24 hours to address critical operational issues, as defined by the City. Vendors shall ensure that pricing for all services, parts, and repairs is transparent and itemized, including a percentage off the list price for standard items and a detailed breakdown of labor costs...
