Specifications include, but are not limited to:. Provide technical leadership for PVAMU Network services, including proactive network planning, capacity planning, network assessment, and enhancements. Manage and administer all IT network devices and appliances, including design, implement, and maintain LAN/WAN infrastructure that meets PVAMU’s needs Manage and administer network-related services, including voice, wireless (indoor and outdoor), firewall, IPS/IDS, and VPN services Manage and administer network infrastructure at all three campuses (main campus, College of Nursing – Medical Center, NW Campus). Manage and administer all VLANs/networks, including wireless, AV, Research Network, wireless and wired NAC, CJIS and PCI, ensuring security and compliance with applicable standards/regulations. Document all services provided in a standard operating procedure template (SOP) Proactively monitor and manage infrastructure equipment and performance, and provide timely recommendations to CITE management Ensure security of the network, maintain patching, and provide proactive intrusion prevention, detection, and vulnerability remediation. Implement best practices for systems management to the current environment. Plan and ensure business continuity of critical business operations. Manage all projects following standard Project Management methodologies Provide monthly report and KPIs on services provided Ensure compliance with CITE change management procedure for all services provided by the service provider Ensuring Secure Services Manage, perform and maintain OS, application patching, update, security requirements. Proactively manage privilege access to systems. Proactively manage and address vulnerabilities or security advisories for systems Perform system maintenance and provide services in accordance with PVAMU’s Information Resource University Administrative Procedures (UAPs), TAMUS, State (TAC 202), and Federal requirements. (https://www.pvamu.edu/itgc/information-resource-policies-rules-and-procedures/) Service Level Agreements (SLA) The service provider should adhere to the following SLAs Priority 1 – Resolve in 4 hours or less Priority 2 – Resource within 12 hours or less Priority 3 – Resolve within 24 hours or less Priority 4 – Resolve within 72 hours or less Priority 5 – Resolve within 5 calendar days or less 2.2 ADDITIONAL REQUIREMENTS Detailed description of how the services outlined in Section 2.1 will be delivered. General Capacity Management Requirements The service provider shall provide qualified personnel, ensure adequate training to their personnel, must be approved by CITE management before assignment, and timely replacement in case of separation or termination. The service provider personnel shall adhere to PVAMU’s requirements for periodic and ad-hoc training requirements.
