The Hood County Commissioners’ Court is seeking sealed proposals from highly qualified, experienced, and responsible firms to provide managed IT services for Hood County. These services include: 1. Strategic IT Management Develop and maintain IT strategic plan aligned with County objectives Technology roadmap and budget planning assistance by May 1st each year Quarterly business reviews with County leadership Vendor management and procurement assistance Review and audit of IT vendor invoices IT policy development and maintenance 2. Infrastructure Management 24x7x365 monitoring of all critical systems Proactive maintenance and patch management Server administration (Windows, Linux, virtualization) Network administration (switches, routers, firewalls, wireless) Storage management and capacity planning Cloud services management (Azure, AWS, Microsoft 365) County wide internet access management Perform IMACs (installs, moves, adds, changes) of infrastructure equipment 3. Security Services Managed firewall and intrusion prevention Endpoint detection and response (EDR) Security incident and event management (SIEM) Vulnerability assessments and remediation Security awareness training for all users Incident response planning and support CJIS compliance maintenance and auditing Multi-factor authentication management...
