INSTALLATION REQUIREMENTS Turnkey Installation – Proposer shall be responsible for all costs associated with the inmate commissary system, including purchase of equipment, installation, service and maintenance. LOCJ shall have no responsibility for any costs associated with the system. Proposer is responsible for determining all wiring and software requirements; costs associated with conversion of service from the current inmate commissary provider to the new service provider. Successful proposer shall coordinate all details of switching out services with the current provider. SPECIFICATIONS and SUPPORT REQUIREMENTS All hardware must be provided by the Commissary Company. This includes check writer printer, debit card release, two kiosks, and receipt printer. One kiosk will be for the booking area and one for the lobby area. System must have a high security ability and interface with our computer network, inmate telephone system (Crown Correctional Services), and Jail Management system (Justice Solutions). System must have the ability to utilize debit cards for inmates being released from custody, and checks for those being transferred to another facility. System is to be able to receive orders from inmates using phones and/or kiosk provided in their cell and automatically debit inmate’s accounts. System must be able to accessed by at least 5 department computers. System must have the ability to restrict certain computer menu options to “Supervisor only” functions. System must be capable of printing a receipt for all transactions. One copy for inmate files and one copy for the inmate. All copies will have a signature black and full inmate identification including name, SO Number, housing unit, date/time and name of the jailer processing transaction. System must be able to print miscellaneous billing reports and an inmate account receivable invoice. System must be capable of the generating reports for an Auditor to comply with the Jail Standards rule of an annual audit. System must have ability to print both daily and monthly transactions reports as needed for evaluations and tracking. System must be able to have corrections made to individual inmate accounts without losing the audit trail or complicated manipulation of the program for corrections. System must be able to maintain a negative balance/debt for each inmate. System must have the ability to restrict certain commissary menu items available in case of medical restrictions or inmates under disciplinary sanctions. The Company must provide each inmate order in sealed individual plastic bags with itemized receipt for that order. The Company must provide sturdy box type containers for groups of plastic bags containing individual inmate orders. Container must be constructed of material strong enough to prevent being crushed during shipment. All orders must be delivered in a climate controlled (air-conditioned storage area) vehicle to ensure items do not deteriorate from original condition. (example: chocolate candy melting) All taxes must be paid by the Commissary Company. Successful contractor shall be responsible for maintenance support on a twenty-four (24) hour, seven (7) day per week basis.
