Specifications include, but are not limited to: Services will be provided on an as needed basis to DIR customers when they submit and distribute solicitations for ITSAC Services. Successful Respondent is responsible for reviewing each type of solicitation and providing compliant responses to Customers using the appropriate communication method (ITSAC Portal or direct communication). Successful Respondent shall comply with response instructions detailed in the solicitation. When responding to solicitations, Successful Respondent shall only propose personnel (via a resume) or proposed staffing solutions (for SOWs) that meet the minimum requirements outlined in the solicitation document. Successful Respondent shall not provide unsolicited resumes to Customers. Successful Respondent shall limit communications with Customers to those allowed by the solicitation method. Customers have the ability to provide DIR feedback on Contract holder performance. Consistent Customer complaints about Successful Respondent (failure to respond, repeated unsolicited contact attempts, etc.) may lead to a suspension of Successful Respondent’s Contract for a period of no less than thirty (30) calendar days. Excessive Contract suspensions (more than three (3) suspensions in a calendar year) may lead to Contract termination. There are two (2) types of solicitations allowable under this Contract. Statement of Work – a solicitation document distributed to one (1) or more Contract holders requesting a response to a specific Customer need for a business solution to a staffing need; Request for Resumes – a solicitation document distributed to one (1) or more Contract holders requesting resumes to fill a particular staff need. Customers may limit the number of resumes received from each Contract holder.
