Integral Care is seeking incident reporting software that can provide the following parameters and capabilities: Setup to gather information for a variety of incident types, including but not limited to: Client behaviors, client safety, client complaints Client appeals (re: refusal of prescription of controlled substances; appeal of service ineligibility) Facility/environment of care issues; agency vehicle damage Allegations of staff misconduct (procedural or more serious abuse/neglect allegations) When staff make a report to state-level agencies (i.e. Adult Protective Services (APS) or Child Protective Services (CPS) about cases of suspected or alleged abuse, neglect, and/or exploitation of a client Any time police or emergency medical services are called to respond to a situation with a client Cybersecurity issues Staff injury Infection control issues Medication issues/errors
