a. Initial Assessment: i. Review of the inventory, update network map and diagram, assessment of the system architecture and equipment for efficiency, life expectancy, capacity, speed, and a status on all current processes. In addition, the ability to make recommendations for improving routine support criteria and eliminating emergency maintenance situations. b. Desktop Applications Support: Help Desk & Deskside Support i. Assisting end users with Microsoft Office applications, web applications, printing, scanning, and supporting all hardware issues. Performance of basic support functions, including the installation and configuration of Personal Computers (PC’s), laptops, scanners, printers, peripherals, and all other office software. Perform diagnostics on desktop applications, to include identification and correction of user hardware problems with advanced trouble shooting as needed.
