Specifications include, but are not limited to: Scope I) Perform a gap analysis of each of the following systems: a) Operational support and function of Email (Outlook) b) Operational support of the Desktop (MS Office) c) Operational support and function of the Help desk d) Operational support of J.D. Edwards ERP e) Operational support of Emphasys (housing software) f) Operational support and function of Avaya Telecommunication Voice over Internet Protocol System (VoIP) g) Operational support and function of Mobile communications (Blackberry, etc.) h) Operational support and function of Document archival i) Operational support and function MS SharePoint j) Operational support and function of Network (central office/internet access/communications to properties) k) Operational support and function of Electrical power outages (IT Disaster plan and capability) II) Clearly articulated statement of current service levels of systems provided in (3.I). III) Interview of Executive and Senior team (approximately 15 interviews) to determine expectations of service level for (3.I). IV) Clearly articulated definition of gaps between expectations determined in (3.III) and current operations as defined in (3.II). V) Clearly articulated options to overcome gaps including estimated costs. The options will define service delivery model(s) that will provide results as articulated by the Senior Team.
