The scope of the Project is to replace legacy system applications with enterprise technology spanning multiple service areas. Bidders are expected to provide the solution(s) and implementation services to include configuration, testing, conversion, training, reporting, stakeholder change management, and coordinate all communications throughout the Project. In addition, the resulting Project implementation is expected to deploy “best practices” of the latest application release. The Successful Bidder shall plan and lead the Project and report to a City-defined steering committee, meeting key deliverables as described in this section, along with directing a City team who will be assigned to work as internal team leads and subject matter experts throughout the enterprise technology implementation. It is expected that the Successful Bidder will also plan and support culture change management efforts, including team/employee training and knowledge transfer to ensure the City team will be able to fully support the on-going functionality/technologies identified in this RFP. Bidder’s must respond to one of the scope options listed below. Proposers responding to Option 1: Core ERP are encouraged to partner with another bidder/vendor to provide the expanded module functionality in Option 2, but the City will also consider proposals that are only Utility Billing solutions (Scope Options 2). The City expects best-of-breed solutions to integrate with the core modules and will expect evidence of prior integrations achieved with previous client ERP systems. Proposals containing multiple software solutions should complete a separate response to the Technical Requirements in Attachment C all proposed solutions. The City is only considering a SaaS/vendor hosted solution. On-premise proposals will not be considered.
