1. Provide professional crisis response through live, immediate telephone counseling 24-hours per day, 7 days a week, 365 days a year with an on-call counselor. A Telecommunication Devise for the Deaf (TDD) availability for individuals who are hearing impaired is required. 2. Have EAP counselors appropriately licensed, credentialed, and available in sufficient numbers and in appropriate locations to deliver services for urgent and non-urgent employee needs. 3. Unless otherwise requested, appointments should be offered or scheduled within three (3) business days of when an individual contacts the EAP. In cases deemed "emergencies" by the District internal EAP coordinator (or at the time of the intake call), appointments shall be scheduled within twenty-four (24) hours or referred to an appropriate crisis service located in that individual's geographic area (within a 100 mile radius). 4. Provide short-term counseling services consisting of a minimum of six (6) sessions per participant episode with an option for tele-health services. 5. Provide referrals to qualified professional resources for specialized counseling or rehabilitation needs including, but not limited to; anger management, substance abuse, psychological issues, crisis management, domestic violence, workplace violence, financial counseling or legal services. 6. Provide a representative to attend onsite health and benefit fairs. 7. Access to providers with specific knowledge, training, and expertise with the challenges associated with school districts (i.e. traumatic stress, fatigue, higher than average rates of depression, alcohol and substance abuse, marital tensions, etc.) 8. Provide services and programs focusing on the integration of EAP services into the overall goal of wellness/wellbeing of self and others. Identifying signs of stress and depression, personal mindfulness, resilience, breaking the stigma of mental health, talking to others about counseling, the assessment and treatment of chemical dependency and other addictions, suicide prevention, grief counseling and promoting EAP services to families, etc. 9. Provide on-site assistance in a timely fashion for workplace emergencies including, but not limited to; Traumatic Incident Management (TIM), Critical Incident Stress Management (CISM), post traumatic stress syndrome (PTSD) management, defusing and debriefing and other crisis response needs for management and employees. 10. Consultation with, training of, and assistance to Bryan ISD leadership seeking to manage a troubled employee, enhance the work environment, and improve employee job performance. 11. Provide access to a comprehensive user and mobile friendly online portal and/or app where an employee can gain informative knowledge with online self-services, access a library of resources (i.e. handouts, fliers, articles, podcasts, links, videos, etc.), live-chat sessions with a specialist and access training and webinars for personal and workplace skill development. 12. Provide outreach and education materials for employees and their family members regarding the availability of EAP services to include posters, informative brochures/literature, wallet size cards, and possible on-site presentations and training. 13. Provide a multi-session/client/fiscal year EAP counseling model. The District is interested in seeing pricing for different models. 14. Provide annual and quarterly reports of client utilization to include type of service utilized (i.e. website, telephonic, or in-person), general reason for accessing services and client satisfaction. 15. Provide 12+ hours of onsite employee and supervisor training per contract year at a location designated by the District or through a virtual platform. Proposal should indicate the fee to be charged for additional workshops. 16. Provide the Human Resources and Risk Management teams and other identified leadership staff members training in overall mental health issues, the impacts to the workplace, mental wellness and employee support methods/opportunities, EAP Services, etc. 17. Have network EAP service providers with mandatory referral process including fitness for duty evaluations and determinations and threat of violence potential. 18. Maintain best practices in providing EAP Services and anticipate and meet future needs of clients. 19. Guarantee complete confidentiality, privacy, and protection of EAP records. 20. Work with the District's health plans and other health resources (i.e. Employee Health Center) to ensure coordination of benefits.
