Specifications include, but are not limited to: 1.3.4.1.Provide steady state application and development support for ERP FSCM and ERP HCM and ELM for the TxDOT 1.3.4.2.Provide Infrastructure/Operations Support Services (e.g., availability management, capacity management, load balancing, backups, disaster recovery, etc.) 1.3.4.3.Provide periodic upgrade support for the ERP applications 1.3.4.4.Provide Onboarding/Offboarding services for ERP modules, as determined and approved by TxDOT 1.3.4.5.Perform all necessary tasks to successfully transition-in the ERP applications to Service Provider and to transition-out to a successor Service Provider at the conclusion of the contract 1.3.4.6.Provide Contract Management services to facilitate daily activities to support the ERP applications 1.3.4.7.Provide all necessary Security activities to protect the data contained within the ERP applications 1.3.4.8.Provide Optional Services as requested by TxDOT upon written notice 1.3.4.9.Meet or exceed Service Level Agreements (SLAs) and Service Level Objectives (SLOs) 1.3.4.10.Upon TxDOT’s written notice, transition all Services identified within the SOW to On-Shore locations and personnel1.3.4.11.Utilize a collaborative Governance framework to assist in the daily management of the Services 1.3.4.12.Provide industry best practices and processes in delivering the Services to TxDOT, such as the IT Infrastructure Library (ITIL) framework.
