Specifications include, but are not limited to: a. Toll-free, 24-hour help line, seven days a week, 365 days per year, providing telephonic access to professional counselors for consultation, referral, and crisis management; b. Access to Client Portal through Contractor’s website and/or application that can be accessed from a mobile application or web browser; c. Availability to text, instant message, and communicate via email to receive services; d. Services made available through video conferencing; e. Professional assessment of issues including, but not limited to, mental health, substance use, the workplace, and other life challenges such as: family and/or marriage counseling, depression, stress, gambling addiction, financial difficulties, anger management, coping with change, natural disasters, and workplace violence; f. Face-to-face, in-person, or virtual, upon discretion of the Participant, shortterm focused counseling for individuals and families up to a maximum of six counseling sessions per issue per each 12-month rolling period to an individual Participant; g. Referral for additional services, including referrals to long-term counseling professionals as needed; h. Promotional and educational materials covering a range of emotional, family, work, and living skills; i. Education and training opportunities related to life and work issues; j. Critical Incident Support Services (CISS) including, but not limited to, debriefings; k. Secondary Trauma Stress Support (STSS) via individual or group sessions; and l. Work-site services for supervisors, managers, and human resource professionals to deal with unusual and complex issues.
