On-Site Annual Technical Support 24x7x4 hour Contract for district to cover All E-Rate Eligible fileservers, network equipment, switches, routers, and any eligible modules on switches, or routers and configuration changes. Technical support must also include maintenance on Voice over IP eligible systems, like VOIP telephony equipment and Unity messaging system. Must have a minimum of four local certified Microsoft Engineers to provide this support (must provide local support engineer names, address, phone number and resumes). Must have Cisco certifications, CCIE, CCNP, AVVID, and CCNA, certifications to provide this support (must provide local support engineer names, address, phone number and resumes). Must include Toll-Free Phone Support Hotline with monthly usage reports.
