3.1. Project Planning and Initiation: o Conduct a kickoff meeting with key stakeholders. o Define project goals, objectives, and deliverables. o Develop a detailed project plan including timelines and resource requirements. o Establish communication protocols and reporting mechanisms. • 3.2. Data Collection and Review: o Collect and review documentation, including organizational charts, policies, procedures, financial statements, and regulatory reports. o Conduct interviews with key utility personnel. o Gather data on current utility operations, including Electric, Solid Waste, Drainage, Water, and Wastewater service delivery, maintenance practices, customer service processes, and financial management. • 3.3. Operational Assessment: o Evaluate the efficiency and effectiveness of electric, solid waste, drainage, water, and wastewater service operations. o Assess asset management practices, including maintenance and replacement strategies. o Review operational performance metrics and benchmarks. o Identify bottlenecks, inefficiencies, and areas for improvement. o Provide a prioritized action plan with short-term, mid-term, and long-term initiatives.
