DPS reserves the right to add or remove workstation systems throughout the contract term. DPS will not assess travel costs. Pricing provided must be inclusive of all costs. 1. One scheduled Preventative Maintenance visit per year, including: a. Cleaning and greasing of the entire unit b. Replacement of wear & tear parts (these typically include, but are not limited to, valves, syringes, tips, tip assemblies, and tubing) c. Adjustments d. Instrument-specific tests as outlined in the Service Manual e. Labor f. Service Report 2. On-site repairs in case of instrument failure, including: a. Replacement parts (as required) priced at cost plus % markup, if applicable. b. Labor c. Service Report Contractor must supply with the bid a flat rate percentage markup from the cost for all parts. The Contractor must provide any and all supporting documentation to DPS’s satisfaction for the items and how costs are calculated. Markup percentage must remain constant throughout the contract term. 3. Update installations must be performed as released at the time of scheduled Preventive Maintenance visits. Updates must be installed on the instrument to maintain reliability, usability, and/or safety. a. Essential Hardware, Firmware, or Software updates
