Specifications include, but are not limited to: A.The Contractor will be expected to furnish all transportation, labor, supervision,supplies, materials and equipment required to complete the ServicesB.TTUHSC will require Contractor to accommodate with 24-hour answering service and a work order processing system for tracking requests. The Contractor’s on-site response time to TTUHSC must be within four (4) hours for emergencycalls/requests and no later than the next business day for non-emergency calls/requests. Requested maintenance, calibration, or non-critical repairs maybe scheduled as agreed to by the requesting TTUHSC department. Failure to meet the required response time will be recorded by the requestingdepartment. Repeated failure to meet the response requirement may result in termination of further services due to unsatisfactory performance.C.Shipping/freight charges for repair or maintenance parts will be authorized in an associated purchase order.D.Services related to repair performed by Contractor must meet or exceed established industry standards and Services related to maintenance must meet or exceed manufacturer requirements.E.Service times are considered as follows for billing purposes: Standard (Non-Overtime) Hours: Between 8:00am and 5:00pm local timeMonday thru Friday. Overtime Hours: Between 5:01pm and 7:59am local time Monday thru Friday and all day Saturday.Holiday Hours: All day Sunday and designated TTUHSC Holidays.The following are the only approved TTUHSC Holidays and will be allowed to be billed as such:1.New Year’s Day2.Memorial Day3.July 4th4.Labor Day5.Thanksgiving Day6.Christmas Day Note: Holidays on Saturdays are observed on the previous Friday. Holidays on Sunday are observed on the following Monday.
