1. Communication/Responsiveness a. The Proposer shall be responsive and available to the City's management team as needed. The primary contact point shall be through Human Resources. b. City desires its consultant to serve as an active advisor and business partner to the City's Human Resources office and management team. The Proposer is expected to aggressively service the City's account. c. It is expected that when contacted by the City, the Proposer makes contact via email, telephone, or voice mail the same day when possible or within 24 hours of a call/email to acknowledge receipt and schedule time to discuss or handle the issue/question at hand or to determine if urgency exists for resolution. If the primary consultant is not available, it is expected that another knowledgeable consultant would be available to assist the City on any issues that arise. d. Proposer shall keep the City informed of current trends, healthcare breakthroughs, legislative issues, compliance requirements, and other training available or topics of interest related to employee benefits, health, or wellness. 2. Plan Design and Innovative Solutions a. Proposershall stay abreast of the latest plan design concepts and municipal industry trends in employee benefit plan designs and cost sharing. It is expected that the successful Proposer shall not be satisfied with status quo and will operate in a state of continuous quality improvement and innovation for striking a balance between cost savings and plan services for City employees. b. Proposer shall aid in developing overall plan benchmarks and targets to ensure the benefit plan meets the objectives of the City and its employees. The City requires a five-year strategic plan encompassing the benefit plans, and all insurance products. This deliverable will be done in conjunction with City Staff and Management and will be due 6 months from contract effective date. c. Proposer shall provide to the City evidence of extensive research, written reports of benchmarking and creativity in recommending plan designs to the City. d. Proposershall maintain high level, extensive knowledge of the local area healthcare market. e. Proposer shall closely evaluate health insurance networks and advise the City on potential cost differences. f. Proposershall carefully evaluate the array of group products available in the market, as well as individual products, and advise the City on their availability. g. The Proposer shall demonstrate its utilization of innovative solutions and evaluate multiple alternatives of best practices when advising the City. h. Proposer shall review and assess City’s current Benefits practices and aide in enhancing employee communications, or provide tools, innovative solutions, etc. to simplify and enhance customer experience.
