Specifications include, but are not limited to: • Ability to receive mp4 digital archive files from HPL via upload to a secure system provided by vendor (e.g., web-based system with login credentials and file transfer) • Ability to provide transcription service with 99% or higher accuracy for approximately 250 hours of audiovisual material • Ability to provide transcripts for English or Spanish files • Ability to provide transcriptions in VTT and PDF formats • Ability to complete project from receipt of files from HPL to return of transcripts to HPL within one (1) month • Able to provide or complete a sample to satisfy proof of capability to meet customer needs as stated in upper bullet points • Ability to provide customer support to troubleshoot issues with the service (e.g., interacting with customer related to budget and timeline for completion, troubleshooting with customer if / when software fails to complete transcription, troubleshooting with customer related to any sub-quality accuracy issues) • Ability to register as a vendor with the City of Houston Note: All files and data within are HPL-owned
